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Warranty & PolicyTharayil Power is a company that we incorporated in 2018 for our customers to understand the importance of energy conservation in this changing era and implement appropriate rejuvenation plans. Solar Power Plants, Solar Water Heaters, BLDC fans and DC house wiring are just a few of the products we have chosen for Energy Conservation.
Customer satisfaction in each project is our profit and happiness. By marketing only quality products, we are able to maintain customer loyalty at all times. In addition, we communicate with each customers at regular intervals after each project completion and carry out quality inspections.
Moreover, our team is thinking about how to implement projects through innovative ideas and bring its benefits to the customers. Achieving this goal of ours requires continuous consultation with the expert people in the field.
As in many other areas, we are in the process of working on a variety of projects that will benefit ordinary people and women in small business. With this becoming a reality, a lot of people will be able to get products at affordable prices. We believe every customer can trust to buy quality products from us.
To be a company with Dominant Leadership in Emerging Power Sector ensuring reliability, safety and customer satisfaction.
To set superior standards for Project Management and Services for Energy Sector. To ensure highest standards in health, safety, security and environment.
We believe in absolute and adamant integrity, which is basic for trust, communication and living-up to commitment.
We are determined to maintain a highest standard of professionalism. We are committed to deliver excellent results thereby to keep a long lasting business relationship with our clients and partners.
We believe to maintain positive attitude and commitment towards carrying out the role and responsibility. We do bear in mind to uphold honesty and truthfulness in all our business transactions and associations as the key objective.
We support each other as a team to achieve common goals and to keep our organization as a leading EPC company in India and abroad. We also believe in having utmost respect for each other for prosperity. Our team work and mutual discussions assist us to resolve differences in a professional manner.
Our performance at all levels is key to the success of our organization. We recognize best performers who go out of way to achieve the targets within the defined parameters. We recognize and encourage innovative ways of doing our activities and are open to new suggestions, ideas in the interest of the organization.
Tharayil Power is a Renewable Energy Company we started by 2018 with the goal of saving energy and revitalizing electricity. In this age of high energy consumption, we are trying to reach out to consumers with an emphasis on energy conservation. We are optimistic that through various products we will be able to quickly reach our ultimate goal of Energy Conservation and Green Energy promotion. Renewable energy has a lot of relevance in this changing electric vehicle era. We consider it a great thing to have been able to gain a handful of Satisfied Customers in this short period of time.
What we often do is attract customers who reluctant to Solar Products by explain of its benefits. We pay special attention to provide after services at regular intervals after each job. Above all, we value customer satisfaction. In addition to Energy Conservation, we need to ensure a Sustainable Energy supply for the future also.
Solar Plants in every home, BLDC fans, Solar Water Heaters, Household Appliances that can be used in DC, and Electric Vehicles will determine our future. So let us work together to promote Green Energy.
Mrs. Munia has obtained her Bachelor of Engineering Degree from Sardar Vallabhai Patel Institute of Technology. She is very hardworking and very enthusiastic about entrepreneurship. She is very keen to learn business strategies from experienced veterans.
After her management training from Torrent Power, she has associated with MBH Power Private Ltd a subsidiary of Tolaram Group Singapore. Later on she has transferred to MBH Power Ltd- Nigeria as Procurement Manager and served company for 3 years.
Mr. Thulaseedas has completed his Diploma in Electrical Engineering with Distinction from Carmel Polytechnic, Punnapra, Alappuzha. He has associated with many contractual firms in Kerala for Low and High tension installations as well as Telecommunication sector with Reliance and Airtel. Then he went abroad for MBH Power Ltd, Nigeria as Project Manager for Transmission Substation and Lines. Later on he has promoted as Country Manager and transferred to United Republic Of Tanzania, there his team has achieved many milestones by completing around 2500 km Distribution Lines along with electrification of 30,000 houses for different communities in All Over Tanzania. He has ended his association with MBH Power Ltd from Liberia by 2018.
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User: Stands for the End User of the Equipment
US/ We: Tharayil Power
Company: Tharayil Power & Energy Solutions (P) Ltd
Buyer: Our immediate customer (The individual/ Company, who is buying products from us.) You: Our Immediate customer/buyer EX Works. EX Our Works Alappuzha.
All the dispatches will occur only after the receipt of payment. The mode can be either E Transfer or Cash (up to 10000 only). Cheques payments will not be accepted. We will let you know the amount in advance prior to dispatch and you are requested to make the payment to our account in advance to dispatch the material. We believe such transaction will help us to have a long-term relationship with our customers. In any case if the material is dispatched and payment is not made, we will be charging an interest on the outstanding amount at 1.5% per month.
Our working Hours are from 9.30 hours to 17.00 hours for week days and 10 hours for 4.00 hours for Saturdays. We will be following all the Holidays as per Kerala Labour Law. Sundays will be holiday.
All our sales basis is Ex works. Which means we are liable for the material only till it leaves our warehouse. We provide a value-added service of taking the material to the courier/Parcel office. We will not be liable for any damages occurred to the goods once it leaves our premises. Any mis match in supplied items should be notified to us in writing within 24 hours from the time of receipt of material. Goods once sold will not be taken back unless the buyer proves that the supplied item differ from the one ordered.
Any warranty claims will need to be submitted to the OEM directly in writing and will not be liable for any kind of claim settlements.
Consumables such as Fuses, SPDs etc will not be covered under warranty.
Combiner boxes Assembled by us will not be having warranty. Data Sheet of components can be provided if required. Generally, Combiner Boxes Does not need test certificate.
The default warranty period for the Grid Ties Solar Inverters is 5 years starting from the installation/commissioning date but in any case, not longer than +63 months from date of supplied.
The warranty claim is invalid in the following situations:
1. Warranty period expired
2. Mechanical damage during transportation of defective unit when done by customer
3. Any modification applied to the inverter that was not performed by authorized personnel
4. Inappropriate installation or commissioning 5. Negligence or inappropriate use of the product.
6. External event (overvoltage, failure of other components in the installation causing inverter failure, etc.)
7. Non-observance of documentation, including preventative maintenance.
8. Force majeure, including but not restricted to lightning, power surges, natural disasters and fires.
9. Returned inverter shows no fault after analysis
10. Utilization in combination with equipment, items or materials not permitted by respective manufacturer documentation
11. Provided that, save in the event of a Returned inverter (or inverted analysed at site, as the case may be) which has shown no fault after analysis, the warranty may not be any longer claimable and will cease to be effective d. Solar Modules Warranty for Indian solar modules start after 1 year from the date of despatch from the respective manufacturer or from the date of sales invoice. No separate warranty cards will be available for Solar Modules and Inverters. Warranty terms of respective suppliers will be applicable for respective products.
For SunPower, the warranty will start from the date of despatch from Manufacturer Location.
We will not be responsible for any damages to property and life caused by material supplied by us.
Taxes and duties at applicable rate at the time of delivery will be extra. Prices of imported products are subject to change based on changes in government duties and levies.
Prices may vary subject to changes in currency conversion rates. Customers are requested to confirm the prices before purchase.
This Quotation will be valid for 1 week.
We will be using Manufacturer's standard packing for prepacked materials, Generally Packing charges are included except in the case of Solar modules. If loose quantities are needed and need to be packed, then it will be charged extra.
Purchase order cancellation need to be made within 2 hours of receipt otherwise buyer should be liable to pay the entire purchase order value.
Our Scope is limited to the supply of good. Installation/ Commissioning/ Maintenance of the material will be charges Extra. No Site support will be provided for any of our supplied equipment unless agreed.
ABB General Warranty Terms Vikram Solar Modules Warranty Terms. SunPower Solar Modules Warranty terms. Waaree Warranty Terms Delta Electronics Warranty Terms Renewsys Warranty Terms
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